Firstly, we’d like to say thank you. You’ve been very patient with us over the last couple of months. But we’re happy to report that since we begun work on growing our infrastructure, everything is now running like clockwork. Our new computer system is in place, the telephone network is now up and running and our new staff are ready at the end of the phone.
A quote from our MD:
“It’s been a challenge getting everything up and running, but the benefits of a streamlined system were apparent right from the start. Our customers have up-to-the-minute information, no matter which member of the team they speak to. And as DSL grows as a team, this technology allows us to continue delivering customer service that we can be proud of.”
It’s been an interesting challenge indeed, but the results were worth it. Here’s a quick rundown of how you’ll benefit from our new systems and extra staff.
When it comes to debt recovery, information is power. After all, you need to know what’s going on with your money right now, not yesterday or the day before. DSL has invested in one of the most powerful cloud-based debt recovery systems on the market. This is a bespoke software system that’s designed specifically for the debt recovery industry. It allows us to communicate with both you and your customers in absolute confidence, allowing information to flow securely in all directions with no glitches or hold-ups.
Our new computer system updates everything instantaneously in real time. Whenever you need it, you’ll have instant access to secure up-to-the-minute information about your accounts. We had a specific requirement for our new computer system: it had to do what it said on the box. The software had to be powerful, robust, secure, state of the art and easy to use.
A great telephone system is essential. Telephone calls are the most effective way to communicate with both you and your customers. But let’s face it, there’s nothing worse than an automated system with all that button-pushing nonsense. When you or your customer rings us, it will be a pleasant experience for both of you. You’ll get straight through to a real person and won’t be passed around or put on hold.
DSL staff have always been helpful and well informed. But over the last couple of months we’ve expanded our team, so now there are more people ready to help. No matter who picks up the phone they’ll have accurate, real-time information and live data ready at their fingertips. When your customer rings they’ll always be treated ethically and with respect.
Your defaulters will soon be able to make payments online day or night, at any time that suits them. We are setting up a secure payment system via our website. In short, this will make the debt easier for them to pay. Your customers will be able to make direct transfers, a fast and painless way to recover your money even when the office is closed. Please do let us know whether we can be of help to you now or in the future…. One of our friendly team will be more than happy to help. Call us on 01527-543672.
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