Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment.  The real problems occurred when it came time […]

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6 Ways The County Court can help collect money owed to you

Reading Time: 70 seconds Most people who are owed money whether it’s personal or business have said, “If they don’t pay I’ll take them Court.”. Whilst good quality collection agencies are often faster and cheaper than going through the court system sometimes help from Her Majesty’s Court Service is required to force debtors to pay. Here […]

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DSL Team up with VPMA to Present at Regional Meetings

Information is power. For more than five hundred years the success or failure of businesses has been determined by the ability to acquire knowledgeable and technically skilled people. The veterinary world is no different, the best vets in the world won’t on their own make a successful business, without a Professional, Proactive Credit Control Team […]

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Martin Jackson joins the board as Operations Director

DSL is delighted to announce the appointment of Martin Jackson as their new Operations Director Martin brings a wealth of training and customer care experience with him having worked in the Best Practice arena for over 20 years. Martin has been with DSL for 2 years and has already played a major part in the […]

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Never Judge a Book by its Cover

Most of us couldn’t imagine living in such conditions, however, I found a man who does. During my recent door knocking trip to the Scottish Highlands I spent quite some time looking for a croft in the middle of nowhere. After many wrong turns into muddy tracks and tight turnarounds in derelict farm yards I […]

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Door Knocking Done- What Happens Next?

Analyses of recent door knocks can not only be interesting but also beneficial in terms of helping you to understand the right way get the money back that you are owed. We have compiled a report that examines the data from a random selection of 33 visits carried out for one veterinary practice in May […]

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Debt Prevention is the Best Cure

Debt Prevention is the Best Cure We live in a golden age of access to information, thanks to the internet you can find pretty-much anything you want to know using your computer, tablet, or smart phone. What’s really nice is the ability to find people that can help you achieve your goal. Equipped with the […]

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Door Knocking Delivers

    During our recent recruitment campaign we hired an experienced face to face collection officer and he has settled into the door knocking roll extremely well.     Results are impressive Most debts selected for personal visits fall into the following categories: • No Contact following Letters, Telephone Calls, Text Messages and Emails. • […]

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Successful Recruitment Drive

We recently advertised for experienced collection agents on a well known jobs website, and we were blown away by the quality and professionalism of some of the applicants. Three new members have joined the team, two internal and one field based agent. I wish we had more openings available, I would have employed at least […]

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What Are Your Enforcement Option?

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