dsl (Debt Solve) was established in 2006 and has offices in Redditch Worcestershire; our services consist of:
dsl has gained a reputation for being receptive to the needs of our customers and consistently delivering impressive collection performance.
The management team has significant experience in the debt collection industry and their knowledge is passed onto all members of the team. Our progressive approach ensures remarkable collection results and consistent high levels of service at all times.
The team at dsl places high emphasis on customer liaison and actively encourage regular communication to monitor performance, compliance and customer satisfaction.
Throughout the last 8 years most companies will have experienced trading difficulties, dsl is no exception. However the business has continued to grow and consistently delivered exceptional customer service and well above average collection results.
The company has blossomed as a result of customers making personal recommendations to friends and colleagues. Many Debt Solve customers have seen a significant improvement in cash flow along with reduced costs, particularly those who outsourced their credit control. Most clients have noticed a marked reduction in the number of cases reaching the debt collection stage along with improved profit margins and increased levels of customer satisfaction.
In brief we are achieving our vision and delivering excellent results for our customers.
We put our excellent track record for recovering commercial and personal debt down to our directors taking a personal interest in each and every one of our clients.
We work closely with our clients to provide a service that we are proud of and as a result can boast of being one of the top performers in the industry and have delivered professional Debt Collection Services since it’s formation in 2006. Our Client testimonials can be found here.
We are a progressive organisation, which combines local knowledge, traditional debt collection methods and personal service with a flexible approach. We have built strong relationships with our customers based on reputation and performance.
The company is managed by an experienced team who between them have over 30 years experience in the debt collection industry and our offices are located just a few miles south of Birmingham which makes us ideally situated to serve central England.
dsl have proved to be a vital service to our cashflow and credit control. Linda just gets on with it and flawlessly handles our invoicing and payment collection each month to ensure a smooth workflow for our business. I cannot recommend her high enough.
The VMG Board would like to offer formal thanks for you all for delivering an excellent series of talks on [Debt Management within GDPR regulations], at our inaugural VMG Regional Roadshow.
Fourteen meetings, spread across the width and length of the UK was a huge ‘ask’. When coupled with the adverse weather conditions experienced during the first part of 2018 it was a much-appreciated sterling effort to fulfil the commitment that started as a char over a coffee at LVS.
“DSL have allowed me to relax with the monthly collection of a loan that I never thought I would ever see again. They have acted both professionally and personally by being a dependable and very friendly cornerstone to the recovery of my money which I just could not afford to lose. Many thanks to you all! I can sleep at night.”
“DSL provides a fast, easy and comprehensive reporting service to enable us to make good decisions rapidly when asked to start credit terms with a customer.
They recently helped us avoid a potential problem: the temptation to provide credit facilities to ensure a large conference booking, could have led to us chasing the payment, as the record on research showed poor results and CCJs. We didn’t lose the business but were able to request and receive payment in advance.
The reports also enable us to demonstrate to our insurers that we are taking due care when allowing payment on account”
As a firm of Solicitors we use DebtSolve to collect invoice debts for our clients and to serve important Court documents.
I have no hesitation whatsoever in referring a debt to Debtsolve to collect. My experience of them is that they are very quick, proactive and thorough. They seem to treat each debt as though it were owed to them. My clients have reported that Debtsolve contact them with requests for more information and to give updates of progress.
I referred an old invoice debt to them recently for a client. Debtsolve collected the whole of the amount due within 24 hours of receiving my instruction.
I’m pleased to have been associated with DSL for many years now and still find them today as efficient and helpful as they were the first time I spoke to Linda and Mike Brooks around ten years ago. They offer afar better, more personal service than any other debt recovery company I have used in the past. You can be assured that they treat any debt you pass them as if it were their own and they will always go that extra mile to help you out. They have persevered with some very difficult customers I have given them over the years and they have still come through with full payment. A five star service from a very helpful, friendly and efficient five star team.”
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]
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