Working in partnership with our customers dsl has gained a reputation for being receptive to customers needs and consistently delivering impressive collection performance.
My first dealings with DSL must be some 8-10 years ago now when I held the position of Group Practice Manager within a fairly large group of both small animal and equine practices. We had 7 sites, with 9 veterinary businesses operating from these sites (2 were dual role veterinary businesses) DSL undertook our debt ledger and it soon became apparent they had something to offer that we had not experienced before, Excellent customer skills and the ability to communicate with us on a case by case basis anytime of the day and a vast knowledge of how the veterinary industry works. Team DSL are known in the industry as the go to agency. They are so passionate about the debt and going that extra mile to ensure payment or a suitable plan. This is something that has over the years been demonstrated to anyone joining DSL, over and over again. I have recommended them to many practices over the years and in my new capacity of Veterinary Business Consultant continue to do so. I have spent over 26 years in the Veterinary Profession and have been fortunate enough to have been VPMA (now VMG) president and Practice Manager of the Year in 2008 and have gained a wealth of experience of the years. A good deal of my time in practice has been spent chasing debt and the day that I was introduced to the DSL services was a huge relief and support to me. One of the things that I have really appreciated is setting up a day/days of visits in our area, knocking on doors, but more importantly gathering information in the locality that has been so helpful in deciding whether the debt is worth pursuing or not and saving valuable time.
DSL are not your usual type of DCA they pride themselves in striving to achieve above and beyond expectations, if you are looking for a firm who will send letters and make a few calls before returning not collected, then they are not the firm for you.
DSL work tirelessly calling/texting sending letters and even go and knock doors in order to negotiate and work with each individual in order to secure payment or arrangements. Basically, they are a one stop shop who have always provided outstanding services and will continue to do so for so many veterinary practices during these challenging times, I would have no hesitation in recommending DSL as a company and their servicesv
The VMG Board would like to offer formal thanks for you all for delivering an excellent series of talks on [Debt Management within GDPR regulations], at our inaugural VMG Regional Roadshow.
Fourteen meetings, spread across the width and length of the UK was a huge ‘ask’. When coupled with the adverse weather conditions experienced during the first part of 2018 it was a much-appreciated sterling effort to fulfil the commitment that started as a char over a coffee at LVS.
After attempting to find the person who owed us a substantial amount of money, we employed Debt Solve UK Ltd as we had exhausted all avenues.
We were astonished to learn that after a very short period of time Debt Solve had not only traced the person but had also paid them a visit. Within 48 hours of them being passed the job an agreement was negotiated whereby the person concerned paid half of the money owed, and the second instalment was paid one month later!!
We have no hesitation in recommending this firm, who conducted themselves in a very professional and efficient manner. WELL DONE and thank you.
We have been working with DSL for over 10 years now and have to state they still show the same enthusiasm and professionalism when dealing with our debtor ledger. The debt can be £50.00 or £5,000.00 and they treat it just the same and in my opinion always go the extra mile in order to secure payment.
The services they offer, is basically a one stop shop and I have no problem in recommending them as the best we have used and have complete confidence in the decisions and advice they offer to us.
100% trustworthy and we are more than happy with the excellent services they provide us and would not hesitate to recommend to other Veterinary Practices, as they have an abundance of expertise in the field of Vet debt collection.
A customer of many years stopped making payments, many promises were made and just as many broken. A lawyer was not an option as I was not prepared to ‘put them into funds’ without some sort of guarantee.
I decided to look for a UK based debt collector; I based my selection on the speed and type of response I received. The prompt response and sincerity of Debt Solve incited my decision to work with them. Mike explained the various options open to me and the probable response we might get from my customer. I did have to take a back seat, not easy when you are used to being the driving force in your company,
I let Debt Solve take over and Mike and my customer agreed how and when payment would be made, Debt Solve made them stick to their promise and I was kept well informed along the way.
Bottom line, Debt Solve is highly professional and through perseverance they obtain results; my company was paid what was due in a relatively short time.
Well done Mike and Linda, thank you very much.
After our third unsuccessful attempt to arrange and maintain a payment schedule with a debtor we decided that we needed some help to obtain payment. So we contacted Debtsolve and outlined the problem and the history of the debt. The team at DebtSolve discreetly investigated the debtor, on our behalf, and then tenaciously followed up until a schedule of payment was agreed and the debt repaid. It was a very efficient operation and extremely good value for money. If you have a stubborn bad debt we would recommend Debtsolve to you
Just wanted to say a huge thank-you for your help recovering outstanding monies for our new business. Debt Solve UK Ltd has consistently provided us with an excellent service throughout at value for money prices and recovered debt that we thought we would have to write off. Your professionalism is second to none and having taken just 18 hours to recover all monies owed to my business I would highly recommended your services. I dearly hope I never find myself in this position again, but should the unfortunate happen in the future I would certainly without hesitation use your services once more.
I would like to thank the team at Debt Solve for taking the time to understand our business. Superb customer service is a key ingredient in our hotels, leisure and golf clubs. Debt Solve took onboard our ethos and consistently deliver an extremely impressive success rate along with a professional service while carrying out what can be a very difficult job. I have no hesitation in recommending Debt Solve to friends and colleagues, they understand our business and we have an excellent relationship with Linda and the team. I highly recommend Debt Solve as a solid and reliable partner.
I contacted Debt Solve when a client refused to pay his bill. Linda took over all communication with client so that I no longer had the stress of dealing with him. Not only did she manage to extract the bulk of the monies, she also provided a friendly ear and offered expert advice. Thanks Linda, my business is healthy and back on track thanks to your involvement.
“DSL provides a fast, easy and comprehensive reporting service to enable us to make good decisions rapidly when asked to start credit terms with a customer.
They recently helped us avoid a potential problem: the temptation to provide credit facilities to ensure a large conference booking, could have led to us chasing the payment, as the record on research showed poor results and CCJs. We didn’t lose the business but were able to request and receive payment in advance.
The reports also enable us to demonstrate to our insurers that we are taking due care when allowing payment on account”
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]
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