Working in partnership with our customers dsl has gained a reputation for being receptive to customers needs and consistently delivering impressive collection performance.
We have been working with DSL for over 10 years now and have to state they still show the same enthusiasm and professionalism when dealing with our debtor ledger. The debt can be £50.00 or £5,000.00 and they treat it just the same and in my opinion always go the extra mile in order to secure payment.
The services they offer, is basically a one stop shop and I have no problem in recommending them as the best we have used and have complete confidence in the decisions and advice they offer to us.
100% trustworthy and we are more than happy with the excellent services they provide us and would not hesitate to recommend to other Veterinary Practices, as they have an abundance of expertise in the field of Vet debt collection.
Re: Outstanding debt for a funeral
Saturday 01 April 2017
I would just like to pass on my thanks to you all for your excellent and efficent service in recovering our debt.
We done the funeral in June 2016 and since the funeral the daughter of the deceased has not answered any of our calls, texts and letters regarding the outstanding invoice.
I found your company on the internet and I’m glad I gave you a call! – you went to see the daughter on more than one occasion and within a few weeks my invoice is paid – thank you all very much.
The VMG Board would like to offer formal thanks for you all for delivering an excellent series of talks on [Debt Management within GDPR regulations], at our inaugural VMG Regional Roadshow.
Fourteen meetings, spread across the width and length of the UK was a huge ‘ask’. When coupled with the adverse weather conditions experienced during the first part of 2018 it was a much-appreciated sterling effort to fulfil the commitment that started as a char over a coffee at LVS.
Through recommendations we were referred to “Debt Solve Limited” who I am pleased to advise we have used ever since. (approx 4 years) We have always found “Debt Solve Limited” to be a very professional organisation and knowledgeable about procedures/law when collecting debts and in majority of cases collecting all monies. On any occasion when debts have not be collected, it has been purely a business decision by myself, this being due to the cost implications of recovering the monies which out way the initial debt. It has therefore not always being financially viable. However, “Debt Solve Limited” have always offered to continue with pursuing the debt on our behalf and given advice when needed. We would strongly recommend Debt Solve Limited and there services to assist in any of your debt collection processes.
Please pass on my gratitude to Stacey who until furloughed had been my primary contact since this debt arrived with DSL. Stacey was extremely gracious during some very difficult times and financial hardship whilst clearing this debt. She was a great asset to your team.
I am very relieved that the matter is now resolved.
In 2006 I was introduced to Linda& Mile and Debt Solve through a friend as I was at my wits end with several other debt recovery companies that had used. Our debt at the practice was out of control and I felt like many of the companies tried, promised the earth, delivered very little and charged me a lot of money, which was having a huge knock-on effect to our P&L.
After speaking with Debt Solve we agreed to move a selection of debtors – old and new – to them as a trial. I was amazed that within only a few weeks they had recovered far more than our previous company had in months.
DSL are always on hand – I can always pick up the phone to Linda, Mike or one of the team and have a chat about anything that I might be concerned about.
I can honestly say that DSL have been an integral part of the team at Clent Hills, I wouldn’t move my debt recovery anywhere else.
I contacted Linda from Debt Solve to help recover an outstanding sum in connection with a breached agreement.
The assistance and advice I received was first class. Many organizations would have snapped up the business, but Linda took time to explain to me further ways I could try to recover the money, before engaging with her company.
Her help was effective and I was able to recover the outstanding monies within two weeks. Outstanding service – hard to find nowadays!
Vet practices, as businesses, travel a fine line better caring deeply for our clients’ pets, and ensuring the practice remains financially viable.
As carers, which include most people who work at all levels in a veterinary setting, we have a real challenge asking for payment from pet owners who can be in a distressed state as the leave the clinic. This creates further challenges retrieving the outstanding payment. At Springfield Vets, there has been, over the years, quite a number of people who have left not paying, and then resisted any polite attempt to pay their outstanding invoice.
I am extremely grateful for the team at Debt Solve for their skills, determination, and resilience in retrieving monies that rightly belong to the vets, nurse vets, reception team, and business overall, for a job well done in treating our clients’ loved pets.
We fully understand the challenges, and what the team have to experience.
Our debt is now reducing thanks to the work of Debt Solve, and I would strongly recommend any similar business with a need for debt recovery to call the personable team at Debt Solve UK Ltd.
Linda Brooks and her team at Debtsolve are marvellous. They happily take away the hassle and embarrassment of difficult debtors and chase your money as if it was theirs. I don’t know how they do it for the commission they charge. You get regular progress reports as a matter of company policy and e-mails are replied to in just a few hours. Advice and peace of mind are delivered free of charge. I wish I’d found them years ago!
Just wanted to say a huge thank-you for your help recovering outstanding monies for our new business. Debt Solve UK Ltd has consistently provided us with an excellent service throughout at value for money prices and recovered debt that we thought we would have to write off. Your professionalism is second to none and having taken just 18 hours to recover all monies owed to my business I would highly recommended your services. I dearly hope I never find myself in this position again, but should the unfortunate happen in the future I would certainly without hesitation use your services once more.
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]
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