Working in partnership with our customers dsl has gained a reputation for being receptive to customers needs and consistently delivering impressive collection performance.
In 2006 I was introduced to Linda& Mile and Debt Solve through a friend as I was at my wits end with several other debt recovery companies that had used. Our debt at the practice was out of control and I felt like many of the companies tried, promised the earth, delivered very little and charged me a lot of money, which was having a huge knock-on effect to our P&L.
After speaking with Debt Solve we agreed to move a selection of debtors – old and new – to them as a trial. I was amazed that within only a few weeks they had recovered far more than our previous company had in months.
DSL are always on hand – I can always pick up the phone to Linda, Mike or one of the team and have a chat about anything that I might be concerned about.
I can honestly say that DSL have been an integral part of the team at Clent Hills, I wouldn’t move my debt recovery anywhere else.
“DSL have allowed me to relax with the monthly collection of a loan that I never thought I would ever see again. They have acted both professionally and personally by being a dependable and very friendly cornerstone to the recovery of my money which I just could not afford to lose. Many thanks to you all! I can sleep at night.”
My first dealings with DSL must be some 8-10 years ago now when I held the position of Group Practice Manager within a fairly large group of both small animal and equine practices. We had 7 sites, with 9 veterinary businesses operating from these sites (2 were dual role veterinary businesses) DSL undertook our debt ledger and it soon became apparent they had something to offer that we had not experienced before, Excellent customer skills and the ability to communicate with us on a case by case basis anytime of the day and a vast knowledge of how the veterinary industry works. Team DSL are known in the industry as the go to agency. They are so passionate about the debt and going that extra mile to ensure payment or a suitable plan. This is something that has over the years been demonstrated to anyone joining DSL, over and over again. I have recommended them to many practices over the years and in my new capacity of Veterinary Business Consultant continue to do so. I have spent over 26 years in the Veterinary Profession and have been fortunate enough to have been VPMA (now VMG) president and Practice Manager of the Year in 2008 and have gained a wealth of experience of the years. A good deal of my time in practice has been spent chasing debt and the day that I was introduced to the DSL services was a huge relief and support to me. One of the things that I have really appreciated is setting up a day/days of visits in our area, knocking on doors, but more importantly gathering information in the locality that has been so helpful in deciding whether the debt is worth pursuing or not and saving valuable time.
DSL are not your usual type of DCA they pride themselves in striving to achieve above and beyond expectations, if you are looking for a firm who will send letters and make a few calls before returning not collected, then they are not the firm for you.
DSL work tirelessly calling/texting sending letters and even go and knock doors in order to negotiate and work with each individual in order to secure payment or arrangements. Basically, they are a one stop shop who have always provided outstanding services and will continue to do so for so many veterinary practices during these challenging times, I would have no hesitation in recommending DSL as a company and their servicesv
As a firm of Solicitors we use DebtSolve to collect invoice debts for our clients and to serve important Court documents.
I have no hesitation whatsoever in referring a debt to Debtsolve to collect. My experience of them is that they are very quick, proactive and thorough. They seem to treat each debt as though it were owed to them. My clients have reported that Debtsolve contact them with requests for more information and to give updates of progress.
I referred an old invoice debt to them recently for a client. Debtsolve collected the whole of the amount due within 24 hours of receiving my instruction.
I would like to thank the team at Debt Solve for taking the time to understand our business. Superb customer service is a key ingredient in our hotels, leisure and golf clubs. Debt Solve took onboard our ethos and consistently deliver an extremely impressive success rate along with a professional service while carrying out what can be a very difficult job. I have no hesitation in recommending Debt Solve to friends and colleagues, they understand our business and we have an excellent relationship with Linda and the team. I highly recommend Debt Solve as a solid and reliable partner.
Just wanted to say a huge thank-you for your help recovering outstanding monies for our new business. Debt Solve UK Ltd has consistently provided us with an excellent service throughout at value for money prices and recovered debt that we thought we would have to write off. Your professionalism is second to none and having taken just 18 hours to recover all monies owed to my business I would highly recommended your services. I dearly hope I never find myself in this position again, but should the unfortunate happen in the future I would certainly without hesitation use your services once more.
I contacted Debt Solve when a client refused to pay his bill. Linda took over all communication with client so that I no longer had the stress of dealing with him. Not only did she manage to extract the bulk of the monies, she also provided a friendly ear and offered expert advice. Thanks Linda, my business is healthy and back on track thanks to your involvement.
After our third unsuccessful attempt to arrange and maintain a payment schedule with a debtor we decided that we needed some help to obtain payment. So we contacted Debtsolve and outlined the problem and the history of the debt. The team at DebtSolve discreetly investigated the debtor, on our behalf, and then tenaciously followed up until a schedule of payment was agreed and the debt repaid. It was a very efficient operation and extremely good value for money. If you have a stubborn bad debt we would recommend Debtsolve to you
I cannot recommend Linda Brooks at Debt Solve highly enough. Thanks entirely to her hard work, my business was paid a large overdue debt within just seven days. In my experience Linda is professional, friendly and very determined. She gave me clear practical advice, and kept me updated at every stage of the process. This immediately gave me confidence, and made the whole situation a lot less stressful. So if youʼre struggling with any unpaid debts, donʼt waste another minute. Call Debt Solve today.
Please pass on my gratitude to Stacey who until furloughed had been my primary contact since this debt arrived with DSL. Stacey was extremely gracious during some very difficult times and financial hardship whilst clearing this debt. She was a great asset to your team.
I am very relieved that the matter is now resolved.
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]
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