(DSLUK) Helped me set up a payment plan from the debt I was confused about, payment set up a couple of weeks ago, first payment went out today as agreed. Excellent customer service and thank you to the operator who helped to explain why the debt was there a month or so ago so I could work out where I had gone wrong… spoke to two people over the course of a couple of months and not once did I have a problem with customer service, I think all angry reviews on here are from people who just don’t want to pay their debts!!!
My first dealings with DSL must be some 8-10 years ago now when I held the position of Group Practice Manager within a fairly large group of both small animal and equine practices. We had 7 sites, with 9 veterinary businesses operating from these sites (2 were dual role veterinary businesses) DSL undertook our debt ledger and it soon became apparent they had something to offer that we had not experienced before, Excellent customer skills and the ability to communicate with us on a case by case basis anytime of the day and a vast knowledge of how the veterinary industry works. Team DSL are known in the industry as the go to agency. They are so passionate about the debt and going that extra mile to ensure payment or a suitable plan. This is something that has over the years been demonstrated to anyone joining DSL, over and over again. I have recommended them to many practices over the years and in my new capacity of Veterinary Business Consultant continue to do so. I have spent over 26 years in the Veterinary Profession and have been fortunate enough to have been VPMA (now VMG) president and Practice Manager of the Year in 2008 and have gained a wealth of experience of the years. A good deal of my time in practice has been spent chasing debt and the day that I was introduced to the DSL services was a huge relief and support to me. One of the things that I have really appreciated is setting up a day/days of visits in our area, knocking on doors, but more importantly gathering information in the locality that has been so helpful in deciding whether the debt is worth pursuing or not and saving valuable time.
DSL are not your usual type of DCA they pride themselves in striving to achieve above and beyond expectations, if you are looking for a firm who will send letters and make a few calls before returning not collected, then they are not the firm for you.
DSL work tirelessly calling/texting sending letters and even go and knock doors in order to negotiate and work with each individual in order to secure payment or arrangements. Basically, they are a one stop shop who have always provided outstanding services and will continue to do so for so many veterinary practices during these challenging times, I would have no hesitation in recommending DSL as a company and their servicesv
Rita Dingwall Consulting
We have been working with DSL for over 10 years now and have to state they still show the same enthusiasm and professionalism when dealing with our debtor ledger. The debt can be £50.00 or £5,000.00 and they treat it just the same and in my opinion always go the extra mile in order to secure payment.
The services they offer, is basically a one stop shop and I have no problem in recommending them as the best we have used and have complete confidence in the decisions and advice they offer to us.
100% trustworthy and we are more than happy with the excellent services they provide us and would not hesitate to recommend to other Veterinary Practices, as they have an abundance of expertise in the field of Vet debt collection.
Wendy Macey, Credit Controller – Goddard Veterinary Group
In 2006 I was introduced to Linda& Mile and Debt Solve through a friend as I was at my wits end with several other debt recovery companies that had used. Our debt at the practice was out of control and I felt like many of the companies tried, promised the earth, delivered very little and charged me a lot of money, which was having a huge knock-on effect to our P&L.
After speaking with Debt Solve we agreed to move a selection of debtors – old and new – to them as a trial. I was amazed that within only a few weeks they had recovered far more than our previous company had in months.
DSL are always on hand – I can always pick up the phone to Linda, Mike or one of the team and have a chat about anything that I might be concerned about.
I can honestly say that DSL have been an integral part of the team at Clent Hills, I wouldn’t move my debt recovery anywhere else.
Clent Hills Veterinary Group
Please pass on my gratitude to Stacey who until furloughed had been my primary contact since this debt arrived with DSL. Stacey was extremely gracious during some very difficult times and financial hardship whilst clearing this debt. She was a great asset to your team.
I am very relieved that the matter is now resolved.
Vet practices, as businesses, travel a fine line better caring deeply for our clients’ pets, and ensuring the practice remains financially viable.
As carers, which include most people who work at all levels in a veterinary setting, we have a real challenge asking for payment from pet owners who can be in a distressed state as the leave the clinic. This creates further challenges retrieving the outstanding payment. At Springfield Vets, there has been, over the years, quite a number of people who have left not paying, and then resisted any polite attempt to pay their outstanding invoice.
I am extremely grateful for the team at Debt Solve for their skills, determination, and resilience in retrieving monies that rightly belong to the vets, nurse vets, reception team, and business overall, for a job well done in treating our clients’ loved pets.
We fully understand the challenges, and what the team have to experience.
Our debt is now reducing thanks to the work of Debt Solve, and I would strongly recommend any similar business with a need for debt recovery to call the personable team at Debt Solve UK Ltd.
I’m pleased to have been associated with DSL for many years now and still find them today as efficient and helpful as they were the first time I spoke to Linda and Mike Brooks around ten years ago. They offer afar better, more personal service than any other debt recovery company I have used in the past. You can be assured that they treat any debt you pass them as if it were their own and they will always go that extra mile to help you out. They have persevered with some very difficult customers I have given them over the years and they have still come through with full payment. A five star service from a very helpful, friendly and efficient five star team.”
Mr Craig Patterson – MCICM. Group Credit & Debt Recovery Manager, De Vere Ltd
We have been impressed with the results achieved by DSL, diligently tracing debtors, professionally recovering debt all with the provision of excellent customer service. I have always found DSL to be a company that takes an interest in and cares about getting a result for their customer.
Dominic Cain – Director of Exchequer, Southwark Council
The VMG Board would like to offer formal thanks for you all for delivering an excellent series of talks on [Debt Management within GDPR regulations], at our inaugural VMG Regional Roadshow.
Fourteen meetings, spread across the width and length of the UK was a huge ‘ask’. When coupled with the adverse weather conditions experienced during the first part of 2018 it was a much-appreciated sterling effort to fulfil the commitment that started as a char over a coffee at LVS.
Julia Beacham BSc (Hons) CVPM, President VMG
“DSL have allowed me to relax with the monthly collection of a loan that I never thought I would ever see again. They have acted both professionally and personally by being a dependable and very friendly cornerstone to the recovery of my money which I just could not afford to lose. Many thanks to you all! I can sleep at night.”
Mr A Snell, Shropshire
Re: Outstanding debt for a funeral
Saturday 01 April 2017
I would just like to pass on my thanks to you all for your excellent and efficent service in recovering our debt.
We done the funeral in June 2016 and since the funeral the daughter of the deceased has not answered any of our calls, texts and letters regarding the outstanding invoice.
I found your company on the internet and I’m glad I gave you a call! – you went to see the daughter on more than one occasion and within a few weeks my invoice is paid – thank you all very much.
R. Thornalley, Thornalley Funeral Services
“DSL provides a fast, easy and comprehensive reporting service to enable us to make good decisions rapidly when asked to start credit terms with a customer.
They recently helped us avoid a potential problem: the temptation to provide credit facilities to ensure a large conference booking, could have led to us chasing the payment, as the record on research showed poor results and CCJs. We didn’t lose the business but were able to request and receive payment in advance.
The reports also enable us to demonstrate to our insurers that we are taking due care when allowing payment on account”
The Evesham Hotel Co Ltd
Linda Brooks and her team at Debtsolve are marvellous. They happily take away the hassle and embarrassment of difficult debtors and chase your money as if it was theirs. I don’t know how they do it for the commission they charge. You get regular progress reports as a matter of company policy and e-mails are replied to in just a few hours. Advice and peace of mind are delivered free of charge. I wish I’d found them years ago!
Pippa Ashman – Partner, Ashman Jones Vets, Bath
I cannot recommend Linda Brooks at Debt Solve highly enough. Thanks entirely to her hard work, my business was paid a large overdue debt within just seven days. In my experience Linda is professional, friendly and very determined. She gave me clear practical advice, and kept me updated at every stage of the process. This immediately gave me confidence, and made the whole situation a lot less stressful. So if youʼre struggling with any unpaid debts, donʼt waste another minute. Call Debt Solve today.
Johnny Cullen Testimonial
A customer of many years stopped making payments, many promises were made and just as many broken. A lawyer was not an option as I was not prepared to ‘put them into funds’ without some sort of guarantee.
I decided to look for a UK based debt collector; I based my selection on the speed and type of response I received. The prompt response and sincerity of Debt Solve incited my decision to work with them. Mike explained the various options open to me and the probable response we might get from my customer. I did have to take a back seat, not easy when you are used to being the driving force in your company,
I let Debt Solve take over and Mike and my customer agreed how and when payment would be made, Debt Solve made them stick to their promise and I was kept well informed along the way.
Bottom line, Debt Solve is highly professional and through perseverance they obtain results; my company was paid what was due in a relatively short time.
Well done Mike and Linda, thank you very much.
dsl have proved to be a vital service to our cashflow and credit control. Linda just gets on with it and flawlessly handles our invoicing and payment collection each month to ensure a smooth workflow for our business. I cannot recommend her high enough.
I run a small Veterinary Business and have unfortunately ended up with a number of bad debts some large and some small. I have tried several larger debt-collecting companies with disappointing results before swapping to Debt Solve Ltd.
Linda has proved to be efficient and has recovered more than the other companies. She rings and emails on a regular basis to keep me informed about progress on the cases we give her. She will do house visits where needed and will give her opinion on the likeliness of success in recovering the debt.
I have no hesitation in recommending her services to other businesses.
Robert Green BVSc MRCVS, Veterinary Practice Owner
As a busy Veterinary practice we found Debt Solve UK Ltd to be a tremendous help to us and we are able to pass our debt ledger to the experts, the staff at Debt Solve are extremely professional at taking over the work and perhaps more importantly successful in recovering the debt owed.
Many thanks to all at Debt Solve for your efforts, we are extremely grateful.
Rebekka Fiorani, Veterinary Practice Manager
After attempting to find the person who owed us a substantial amount of money, we employed Debt Solve UK Ltd as we had exhausted all avenues.
We were astonished to learn that after a very short period of time Debt Solve had not only traced the person but had also paid them a visit. Within 48 hours of them being passed the job an agreement was negotiated whereby the person concerned paid half of the money owed, and the second instalment was paid one month later!!
We have no hesitation in recommending this firm, who conducted themselves in a very professional and efficient manner. WELL DONE and thank you.
Mrs. Lynn Croft, Landlord
We have been more than happy with Debt Solve UK Limited. They have managed to collect a lot of our bad debts that we would have just written off.
We would not hesitate in recommending them to any Business, they are always friendly and helpful and very approachable.
McGettigan’s Veterinary Surgery
I would like to thank Debt Solve UK for the way you have assisted our company in reclaiming our outstanding debts. The service which you offer is first class and we were very satisfied with the outcome.
I would not hesitate to use Debt Solve UK in the future and I would highly recommend your services. Thank you for all your hard work!
Managing Director Midlands Construction College
We’ve been using Debt Solve UK Ltd for about 18 months now and have by far found them the most effective collection agents that we have dealt with.
They are quick to respond and to keep us up to date with progress, our longer term debts have been greatly reduced by their prompt action and attention.
Gail Pulley Practice Manager Vale Veterinary Group Ltd
As a firm of Solicitors we use DebtSolve to collect invoice debts for our clients and to serve important Court documents.
I have no hesitation whatsoever in referring a debt to Debtsolve to collect. My experience of them is that they are very quick, proactive and thorough. They seem to treat each debt as though it were owed to them. My clients have reported that Debtsolve contact them with requests for more information and to give updates of progress.
I referred an old invoice debt to them recently for a client. Debtsolve collected the whole of the amount due within 24 hours of receiving my instruction.
I met Mike and Linda Brooks in August 2010 and we discussed how DebtSolve could work within our framework and collect some overdue accounts for us. The team at DebtSolve wasted no time in contacting our clients, resolving any issues and collecting the monies due very quickly indeed.
I have no hesitation in recommending Debt Solve UK Ltd as a solid and reliable supplier of debt collection solutions, and experts in their field.
Chaz Ahmad Bairstow Eves Estate Agents
After our third unsuccessful attempt to arrange and maintain a payment schedule with a debtor we decided that we needed some help to obtain payment. So we contacted Debtsolve and outlined the problem and the history of the debt. The team at DebtSolve discreetly investigated the debtor, on our behalf, and then tenaciously followed up until a schedule of payment was agreed and the debt repaid. It was a very efficient operation and extremely good value for money. If you have a stubborn bad debt we would recommend Debtsolve to you
Peter Kimberly Jayline Products Ltd
I would like to thank DebtSolve for all the help they have given the De Vere Group on collecting some difficult debts for us. The service offered is second to none. Always helpful, efficient and great at dealing with difficult customers.
DebtSolve have managed to trace debtors to some real obscure places for me and collected money we had long since thought was lost.
I would have no hesitation in recommending this company to act on your behalf in the recovery of outstanding debts.
Craig Patterson De Vere Hotels
I contacted Linda from Debt Solve to help recover an outstanding sum in connection with a breached agreement.
The assistance and advice I received was first class. Many organizations would have snapped up the business, but Linda took time to explain to me further ways I could try to recover the money, before engaging with her company.
Her help was effective and I was able to recover the outstanding monies within two weeks. Outstanding service – hard to find nowadays!
Fred Hipkiss Intelligent Solutions
I contacted Debt Solve when a client refused to pay his bill. Linda took over all communication with client so that I no longer had the stress of dealing with him. Not only did she manage to extract the bulk of the monies, she also provided a friendly ear and offered expert advice. Thanks Linda, my business is healthy and back on track thanks to your involvement.
Sarah Hosea IFA Choice Ltd
Just wanted to say a huge thank-you for your help recovering outstanding monies for our new business. Debt Solve UK Ltd has consistently provided us with an excellent service throughout at value for money prices and recovered debt that we thought we would have to write off. Your professionalism is second to none and having taken just 18 hours to recover all monies owed to my business I would highly recommended your services. I dearly hope I never find myself in this position again, but should the unfortunate happen in the future I would certainly without hesitation use your services once more.
Phil Goodall Goodall’s Auto Repairs
We have had an account set up with Debtsolve for the last couple of years and we have had great results from them. By passing on our client debts to Debtsolve, we have recouped a lot of the money that has been owed to us from parents who have not paid and taken their child out of the nursery, and that on several occasions have resulted in court orders. Linda is very professional in the way that she deals with us and keeps us informed at all times of our cases she is working on, by either email or telephone. I am sure that if you decide on allowing Debtsolve to recover your debts, then you will not be disappointed in the service that you will receive and I am very happy to recommend their services.
Cheryl Crowdy – Manager Busy Little Bees Nursery, Shirley
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