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Delivering a people centred debt collection service in today’s financial climate is more important than ever. Throughout my career in debt collection one thing has always remained constant, our desire or necessity to pay our bills.
Most of us are aware there are penalties for none payment and the severity of some penalties doesn’t always reflect the amount owed, but that’s a different story.
When a major event takes place in someone’s personal life or business there may be a reason to delay payment or sometimes people look for a reason not to pay.
Reasons are varied and individuals justify these in their own way, usually they fall into one of the following categories:
At Debt Solve our staff are firm but fair and are aware they walk a fine line when collecting monies owed (after all that’s what we are paid to do).
Whether collecting from an individual or business, Debt Solve employees’ must balance the ability of the individual or company to pay, the needs of our clients, comply with all regulations along with their employer’s necessity to make a profit.
…Not an easy task.
Respect cost’s nothing: Who said debt collection was easy?
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]
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