DSL is delighted to announce the appointment of Martin Jackson as their new Operations Director
Martin brings a wealth of training and customer care experience with him having worked in the Best Practice arena for over 20 years.
Martin has been with DSL for 2 years and has already played a major part in the company’s growth through the delivery of a superb collection and customer care strategy.
As Operations Director Martin is responsible for the day to day management of our contact centre with special emphasis on a firm but fair collection policy along with unbeatable customer care. Martins other responsibilities include legal and industry compliance along with field operations.
We look forward to Martins continued participation in the growth and development of the business.
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]
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