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Written by Mike Brooks on 09/06/2021

Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment.  The real problems occurred when it came time […]

Written by Mike Brooks on 10/09/2020

Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]

Written by Mike Brooks on 25/02/2020

Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]

Written by Mike Brooks on 08/10/2018

In May 2017 I contacted a large central London Council and enquired whether they would be willing to meet and discuss how Sundry Debt collection could be improved. To my surprise they agreed and a meeting was scheduled for the end of May 2017. During the meeting it soon became apparent the problem was enormous […]

Written by Mike Brooks on 04/10/2018

Over the last couple of weeks, VMG company members dsl (UK) have received a number of calls from veterinary practices affected by the closure of a different debt collection agency. Director, Mike Brooks, has written this article to help managers chose a suitable agency, and gives some tips to limit exposure in light of recent […]

Debt CollectionPetVetVMG

Written by Mike Brooks on 10/05/2018

Since the launch of VM G at Congress 2018 there has been a real buzz and excitement around how the regional structure will look! A new initiative, the Regional Roadshows, has been introduced and engagement is at an all-time high. The concept is that three topical lectures will be delivered across our regions, throughout 2018. Our first […]

Written by Mike Brooks on 08/02/2018

Why lock horns with customers due to late payment?[GSI] Get Someone In – Bring in professionals to take the strain and separate yourself from those difficult conversations. That way you can keep your customers focused on the great service and products you provide. A good quality commercial credit control / collection agency will bring experience, […]

Written by Mike Brooks on 27/01/2018

Reading Time: 70 seconds Most people who are owed money whether it’s personal or business have said, “If they don’t pay I’ll take them Court.”. Whilst good quality collection agencies are often faster and cheaper than going through the court system sometimes help from Her Majesty’s Court Service is required to force debtors to pay. Here […]

Written by Mike Brooks on 24/01/2018

Information is power. For more than five hundred years the success or failure of businesses has been determined by the ability to acquire knowledgeable and technically skilled people. The veterinary world is no different, the best vets in the world won’t on their own make a successful business, without a Professional, Proactive Credit Control Team […]

Written by Mike Brooks on 12/01/2018

DSL is delighted to announce the appointment of Martin Jackson as their new Operations Director Martin brings a wealth of training and customer care experience with him having worked in the Best Practice arena for over 20 years. Martin has been with DSL for 2 years and has already played a major part in the […]