Don’t be an April Fool, GDPR holds the key to being paid

Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]

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Sundry Debt Collection – A Fresh Approach

In May 2017 I contacted a large central London Council and enquired whether they would be willing to meet and discuss how Sundry Debt collection could be improved. To my surprise they agreed and a meeting was scheduled for the end of May 2017. During the meeting it soon became apparent the problem was enormous […]

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VMG News, September 2018

Over the last couple of weeks, VMG company members dsl (UK) have received a number of calls from veterinary practices affected by the closure of a different debt collection agency. Director, Mike Brooks, has written this article to help managers chose a suitable agency, and gives some tips to limit exposure in light of recent […]

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Since the launch of VM G at Congress 2018 there has been a real buzz and excitement around how the regional structure will look! A new initiative, the Regional Roadshows, has been introduced and engagement is at an all-time high. The concept is that three topical lectures will be delivered across our regions, throughout 2018. Our first […]

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Don’t lock horns with customers

Why lock horns with customers due to late payment?[GSI] Get Someone In – Bring in professionals to take the strain and separate yourself from those difficult conversations. That way you can keep your customers focused on the great service and products you provide. A good quality commercial credit control / collection agency will bring experience, […]

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6 Ways The County Court can help collect money owed to you

Reading Time: 70 seconds Most people who are owed money whether it’s personal or business have said, “If they don’t pay I’ll take them Court.”. Whilst good quality collection agencies are often faster and cheaper than going through the court system sometimes help from Her Majesty’s Court Service is required to force debtors to pay. Here […]

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DSL Team up with VPMA to Present at Regional Meetings

Information is power. For more than five hundred years the success or failure of businesses has been determined by the ability to acquire knowledgeable and technically skilled people. The veterinary world is no different, the best vets in the world won’t on their own make a successful business, without a Professional, Proactive Credit Control Team […]

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Martin Jackson joins the board as Operations Director

DSL is delighted to announce the appointment of Martin Jackson as their new Operations Director Martin brings a wealth of training and customer care experience with him having worked in the Best Practice arena for over 20 years. Martin has been with DSL for 2 years and has already played a major part in the […]

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Never Judge a Book by its Cover

Most of us couldn’t imagine living in such conditions, however, I found a man who does. During my recent door knocking trip to the Scottish Highlands I spent quite some time looking for a croft in the middle of nowhere. After many wrong turns into muddy tracks and tight turnarounds in derelict farm yards I […]

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Door Knocking Done- What Happens Next?

Analyses of recent door knocks can not only be interesting but also beneficial in terms of helping you to understand the right way get the money back that you are owed. We have compiled a report that examines the data from a random selection of 33 visits carried out for one veterinary practice in May […]

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