Your personal information
Your personal information is held on a secure digital platform.
Only authorised employees to have access to your information, and your data will only be used for the specified purpose and will not be shared outside Debt Solve UK Ltd without your express Consent. Your Consent to share information will be requested at the time you submit your details.
Complaints and feedback
Should you wish to make a complaint, our complaints policy is available upon request at firstname.lastname@example.org. All information received during a complaint is handled with the same level of security as any other information we hold.
Information required for commercial purposes.
Debt Solve UK Ltd use your personal information to provide services and products to our customers. Your data is only used for its intended purpose. This includes financial information for the production of invoices and receiving payment for services provided.
To protect your information, we have the following safeguards of protection: –
Monitored Firewall protection
Auditing for data integrity
Debt Solve UK Ltd have a backup policy in place. We retain backups for a maximum of seven years in line with veterinary procedures. Upon receiving a request to remove data of a personal nature, this will be completed by removing all references and data from the production environment. The full deletion of this data will be achieved after the retention period stated above has been reached.
Requests for your information
You have the right to submit a Subject Access Request for the information that we hold on you.
We will respond to requests for the information we hold on you within the required 30 day period. Initial requests will not be charged. However, should more than 2 requests be made within a 6 month period of time, subsequent requests will be charged at £10 per request.
All information will be provided in the format of a PDF document.
Sharing information / Legitimate interest
Two of the most common uses are passing data under a ‘legitimate interest’ and ‘contract’. If you have contracted with a customer to carry out services or supply goods and have not paid for the same, then these two cases are both legitimate reasons to use your data to pursue debts.
How does DSL use your data?
DSL personal use personal data supplied to collect debt and to contact individuals and organisations via the following methods.
From time to time, DSL staff must share your details with the following organisations
Should it become necessary to send data outside the UK, the relevant customer will be advised, and permission sort before data is transferred.
Job applicants and current and former employees
When Debt Solve UK Ltd receive job applications, these are held securely. In the instance of hard copies, the application forms are deleted or shredded after the selection period is completed. This information is not shared outside our organisation and is only shared internally with designated personnel. Where information of an applicant is to be retained, Consent from the applicant will be sought before the retention of any personal information.
All personal information held by Debt Solve UK Ltd on current employees is managed and maintained securely by a specialist third party company. All employees have the right to view the data we hold on them at any time.
A formal request is required and made through their line manager.
All personal information held by Debt Solve UK Ltd on former employees is managed and maintained securely by a specaiest third party company. Should a former employee wish to view the data, we hold on them see the information (detailed above). Information held on personnel is retained for no longer than six years after the end of employment, in line with current UK legislation. After this time, all information on the former employee is deleted. If requested, a confirmation of this will be communicated to the person.
Reporting of Data Breaches
Debt Solve UK Ltd report all significant data breaches of data that we have control of and are responsible for to the Information Commissioners Office, our customers and suppliers.
All potential data breaches are thoroughly investigated as per our Information Security Incident Policy.
When a data breach is detected, and the severity ascertained, this will be reported to the ICO within 72 hours.
Data Protection Officer
We have an appointed Data Protection Officer (DPO) who can be reached by calling 01527 543672 or by filling out our contact form https://www.dsluk.net
“DSL have allowed me to relax with the monthly collection of a loan that I never thought I would ever see again. They have acted both professionally and personally by being a dependable and very friendly cornerstone to the recovery of my money which I just could not afford to lose. Many thanks to you all! I can sleep at night.”
As a firm of Solicitors we use DebtSolve to collect invoice debts for our clients and to serve important Court documents.
I have no hesitation whatsoever in referring a debt to Debtsolve to collect. My experience of them is that they are very quick, proactive and thorough. They seem to treat each debt as though it were owed to them. My clients have reported that Debtsolve contact them with requests for more information and to give updates of progress.
I referred an old invoice debt to them recently for a client. Debtsolve collected the whole of the amount due within 24 hours of receiving my instruction.
dsl have proved to be a vital service to our cashflow and credit control. Linda just gets on with it and flawlessly handles our invoicing and payment collection each month to ensure a smooth workflow for our business. I cannot recommend her high enough.
I’m pleased to have been associated with DSL for many years now and still find them today as efficient and helpful as they were the first time I spoke to Linda and Mike Brooks around ten years ago. They offer afar better, more personal service than any other debt recovery company I have used in the past. You can be assured that they treat any debt you pass them as if it were their own and they will always go that extra mile to help you out. They have persevered with some very difficult customers I have given them over the years and they have still come through with full payment. A five star service from a very helpful, friendly and efficient five star team.”
“DSL provides a fast, easy and comprehensive reporting service to enable us to make good decisions rapidly when asked to start credit terms with a customer.
They recently helped us avoid a potential problem: the temptation to provide credit facilities to ensure a large conference booking, could have led to us chasing the payment, as the record on research showed poor results and CCJs. We didn’t lose the business but were able to request and receive payment in advance.
The reports also enable us to demonstrate to our insurers that we are taking due care when allowing payment on account”
The VMG Board would like to offer formal thanks for you all for delivering an excellent series of talks on [Debt Management within GDPR regulations], at our inaugural VMG Regional Roadshow.
Fourteen meetings, spread across the width and length of the UK was a huge ‘ask’. When coupled with the adverse weather conditions experienced during the first part of 2018 it was a much-appreciated sterling effort to fulfil the commitment that started as a char over a coffee at LVS.
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]
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