Over the last couple of weeks, VMG company members dsl (UK) have received a number of calls from veterinary practices affected by the closure of a different debt collection agency. Director, Mike Brooks, has written this article to help managers chose a suitable agency, and gives some tips to limit exposure in light of recent experiences
In recent weeks a major player in the veterinary industry debt sector has informed clients that it is closing down its activity in the market. Managers affected by this sudden shutdown may be looking for a new debt collection agency, others may be concerned that the one they currently use is robust and best suited to their needs.
When choosing a debt collection partner price should rarely be the deciding factor. There are so many more important issues to consider and the check list above highlights some of those issues. After all, the agency you choose will become an extension of your business, so trust and professionalism have to be top of your list! If you would like to discuss this issue in more detail, call Mike Brooks on 01527 543672 for a no obligation chat.
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]
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