Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection.
In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all meant in everyday situations.
However, over the last 20 months, the team at DSL has worked tirelessly to help customers improve GDPR compliance, in turn increasing revenue.
So, how are the two issues connected?
In short, getting GDPR right can reduce bad debt.
Unfortunately there will always be customers who don’t pay on time, so debt collection agencies will always be around to offer help, guidance and assistance with collecting overdue accounts. But day-to-day practices are often at the root of debt collection difficulties.
Here’s what’s happening every day, in veterinary practices around the country and is actually suppressing cash flow:
While there was much concern about the implications of GDPR prior to its implementation, it quickly became clear that the new law has actually changed little in terms of the quality of personal customer data being passed to third-party collection services.
For example, we still frequently receive customer details with:
This is not an exhaustive list but gives a good snapshot of the kind of data gaps still plaguing the industry.
So why is this a problem?
In short, poor data in means less money out.
From a legal perspective, it’s worrying that practice staff are unaware they are not complying with GDPR 2018 regulations effectively but, from a business perspective, this has very real impact on income.
If you don’t have the correct personal data, it’s much more difficult to contact non payers and secure payment. It takes more time, reduces cashflow and can put a practice under real commercial pressure.
Yes, asking customers for personal details can be awkward but in a world where you can’t watch catch up TV without registering your personal data, why allow customers to obtain expensive treatments without knowing who they are and how to contact them?
So what can veterinary practices do to improve their data collection processes?
Don’t be an April Fool
At DSL, we have seen a noticeable increase in the value of revenues collected for customers that have applied GDPR regulations properly; reducing bad debt, improving cashflow and increasing profitability. If you follow the rules, bad debt will reduce and cash flow will improve!
With high street banks due to increase commercial overdraft rates, credit and debit card transaction fees, from 1 April 2020 – some by as much as 100% – failing to get your data right makes you a real April Fool.
These changes all add costs to veterinary businesses, reducing margins and putting pressure on cashflow. Therefore, it’s never been more important to collect overdue accounts as quickly as possible.
For more information about how DSL can help, contact: email@example.com or call 01527 543672
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]
A career with us means being part of a standout business with a clear vision and strong values. We’ll give you everything you need to do a great job, and your contributions will be properly recognised, highly valued and well rewarded.Latest vacancies