“DSL provides a fast, easy and comprehensive reporting service to enable us to make good decisions rapidly when asked to start credit terms with a customer.
They recently helped us avoid a potential problem: the temptation to provide credit facilities to ensure a large conference booking, could have led to us chasing the payment, as the record on research showed poor results and CCJs. We didn’t lose the business but were able to request and receive payment in advance.
The reports also enable us to demonstrate to our insurers that we are taking due care when allowing payment on account”
The Evesham Hotel Co Ltd
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]