My first dealings with DSL must be some 8-10 years ago now when I held the position of Group Practice Manager within a fairly large group of both small animal and equine practices. We had 7 sites, with 9 veterinary businesses operating from these sites (2 were dual role veterinary businesses) DSL undertook our debt ledger and it soon became apparent they had something to offer that we had not experienced before, Excellent customer skills and the ability to communicate with us on a case by case basis anytime of the day and a vast knowledge of how the veterinary industry works. Team DSL are known in the industry as the go to agency. They are so passionate about the debt and going that extra mile to ensure payment or a suitable plan. This is something that has over the years been demonstrated to anyone joining DSL, over and over again. I have recommended them to many practices over the years and in my new capacity of Veterinary Business Consultant continue to do so. I have spent over 26 years in the Veterinary Profession and have been fortunate enough to have been VPMA (now VMG) president and Practice Manager of the Year in 2008 and have gained a wealth of experience of the years. A good deal of my time in practice has been spent chasing debt and the day that I was introduced to the DSL services was a huge relief and support to me. One of the things that I have really appreciated is setting up a day/days of visits in our area, knocking on doors, but more importantly gathering information in the locality that has been so helpful in deciding whether the debt is worth pursuing or not and saving valuable time.
DSL are not your usual type of DCA they pride themselves in striving to achieve above and beyond expectations, if you are looking for a firm who will send letters and make a few calls before returning not collected, then they are not the firm for you.
DSL work tirelessly calling/texting sending letters and even go and knock doors in order to negotiate and work with each individual in order to secure payment or arrangements. Basically, they are a one stop shop who have always provided outstanding services and will continue to do so for so many veterinary practices during these challenging times, I would have no hesitation in recommending DSL as a company and their servicesv
Rita Dingwall Consulting
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]