(DSLUK) Helped me set up a payment plan from the debt I was confused about, payment set up a couple of weeks ago, first payment went out today as agreed. Excellent customer service and thank you to the operator who helped to explain why the debt was there a month or so ago so I could work out where I had gone wrong… spoke to two people over the course of a couple of months and not once did I have a problem with customer service, I think all angry reviews on here are from people who just don’t want to pay their debts!!!
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]