(DSLUK) Helped me set up a payment plan from the debt I was confused about, payment set up a couple of weeks ago, first payment went out today as agreed. Excellent customer service and thank you to the operator who helped to explain why the debt was there a month or so ago so I could work out where I had gone wrong… spoke to two people over the course of a couple of months and not once did I have a problem with customer service, I think all angry reviews on here are from people who just don’t want to pay their debts!!!
Rita Dingwall Consulting
My first dealings with DSL must be some 8-10 years ago now when I held the position of Group Practice Manager within a fairly large group of both small animal and equine practices. We had 7 sites, with 9 veterinary businesses operating from these sites (2 were dual role veterinary businesses) DSL undertook our debt ledger and it soon became apparent they had something to offer that we had not experienced before, Excellent customer skills and the ability to communicate with us on a case by case basis anytime of the day and a vast knowledge of how the veterinary industry works. Team DSL are known in the industry as the go to agency. They are so passionate about the debt and going that extra mile to ensure payment or a suitable plan. This is something that has over the years been demonstrated to anyone joining DSL, over and over again. I have recommended them to many practices over the years and in my new capacity of Veterinary Business Consultant continue to do so. I have spent over 26 years in the Veterinary Profession and have been fortunate enough to have been VPMA (now VMG) president and Practice Manager of the Year in 2008 and have gained a wealth of experience of the years. A good deal of my time in practice has been spent chasing debt and the day that I was introduced to the DSL services was a huge relief and support to me. One of the things that I have really appreciated is setting up a day/days of visits in our area, knocking on doors, but more importantly gathering information in the locality that has been so helpful in deciding whether the debt is worth pursuing or not and saving valuable time.
DSL are not your usual type of DCA they pride themselves in striving to achieve above and beyond expectations, if you are looking for a firm who will send letters and make a few calls before returning not collected, then they are not the firm for you.
DSL work tirelessly calling/texting sending letters and even go and knock doors in order to negotiate and work with each individual in order to secure payment or arrangements. Basically, they are a one stop shop who have always provided outstanding services and will continue to do so for so many veterinary practices during these challenging times, I would have no hesitation in recommending DSL as a company and their servicesv
Wendy Macey, Credit Controller – Goddard Veterinary Group
We have been working with DSL for over 10 years now and have to state they still show the same enthusiasm and professionalism when dealing with our debtor ledger. The debt can be £50.00 or £5,000.00 and they treat it just the same and in my opinion always go the extra mile in order to secure payment.
The services they offer, is basically a one stop shop and I have no problem in recommending them as the best we have used and have complete confidence in the decisions and advice they offer to us.
100% trustworthy and we are more than happy with the excellent services they provide us and would not hesitate to recommend to other Veterinary Practices, as they have an abundance of expertise in the field of Vet debt collection.
Clent Hills Veterinary Group
In 2006 I was introduced to Linda& Mile and Debt Solve through a friend as I was at my wits end with several other debt recovery companies that had used. Our debt at the practice was out of control and I felt like many of the companies tried, promised the earth, delivered very little and charged me a lot of money, which was having a huge knock-on effect to our P&L.
After speaking with Debt Solve we agreed to move a selection of debtors – old and new – to them as a trial. I was amazed that within only a few weeks they had recovered far more than our previous company had in months.
DSL are always on hand – I can always pick up the phone to Linda, Mike or one of the team and have a chat about anything that I might be concerned about.
I can honestly say that DSL have been an integral part of the team at Clent Hills, I wouldn’t move my debt recovery anywhere else.
Please pass on my gratitude to Stacey who until furloughed had been my primary contact since this debt arrived with DSL. Stacey was extremely gracious during some very difficult times and financial hardship whilst clearing this debt. She was a great asset to your team.
I am very relieved that the matter is now resolved.
Vet practices, as businesses, travel a fine line better caring deeply for our clients’ pets, and ensuring the practice remains financially viable.
As carers, which include most people who work at all levels in a veterinary setting, we have a real challenge asking for payment from pet owners who can be in a distressed state as the leave the clinic. This creates further challenges retrieving the outstanding payment. At Springfield Vets, there has been, over the years, quite a number of people who have left not paying, and then resisted any polite attempt to pay their outstanding invoice.
I am extremely grateful for the team at Debt Solve for their skills, determination, and resilience in retrieving monies that rightly belong to the vets, nurse vets, reception team, and business overall, for a job well done in treating our clients’ loved pets.
We fully understand the challenges, and what the team have to experience.
Our debt is now reducing thanks to the work of Debt Solve, and I would strongly recommend any similar business with a need for debt recovery to call the personable team at Debt Solve UK Ltd.
Mr Craig Patterson – MCICM. Group Credit & Debt Recovery Manager, De Vere Ltd
I’m pleased to have been associated with DSL for many years now and still find them today as efficient and helpful as they were the first time I spoke to Linda and Mike Brooks around ten years ago. They offer afar better, more personal service than any other debt recovery company I have used in the past. You can be assured that they treat any debt you pass them as if it were their own and they will always go that extra mile to help you out. They have persevered with some very difficult customers I have given them over the years and they have still come through with full payment. A five star service from a very helpful, friendly and efficient five star team.”
Dominic Cain – Director of Exchequer, Southwark Council
We have been impressed with the results achieved by DSL, diligently tracing debtors, professionally recovering debt all with the provision of excellent customer service. I have always found DSL to be a company that takes an interest in and cares about getting a result for their customer.
Julia Beacham BSc (Hons) CVPM, President VMG
The VMG Board would like to offer formal thanks for you all for delivering an excellent series of talks on [Debt Management within GDPR regulations], at our inaugural VMG Regional Roadshow.
Fourteen meetings, spread across the width and length of the UK was a huge ‘ask’. When coupled with the adverse weather conditions experienced during the first part of 2018 it was a much-appreciated sterling effort to fulfil the commitment that started as a char over a coffee at LVS.
Mr A Snell, Shropshire
“DSL have allowed me to relax with the monthly collection of a loan that I never thought I would ever see again. They have acted both professionally and personally by being a dependable and very friendly cornerstone to the recovery of my money which I just could not afford to lose. Many thanks to you all! I can sleep at night.”
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