I have spent the last 20 years in debt collection and credit control and played a major part in the development of our unique debtor engagement and re-education program.
We continually strives for best practice and actively promote a firm but fair approach in the way the team go about collecting our customers money.
Likes – Manchester United, Sons, Daughters and Grandsons, Cooking, Holidays in the sun, Weekends away in our motorhome
Dislikes – Frogs, Spiders and untidy people
Collecting veterinary debt throughout lockdown has been challenging to say the least. Several factors helped fuel debt growth: growth in pet ownership, car park consultations and treatment being carried out in practice while owners waited anxiously outside. That’s fine and the process worked in terms of treatment. The real problems occurred when it came time […]
Customers have access to debt information and answers to queries whenever they need it? That’s what this brief post is all about.The DSL digital office is now available free of charge, clients can access debtor records in their entirety 24/7, send us messages regarding individual customers, amend balances, withdraw or send new debts securely.As debt […]
Now that the dust has settled almost two years since the introduction of GDPR regulations, we’re beginning to get a better picture of how these changes have impacted the world of veterinary debt collection. In general terms, most veterinary practices bought into the spirit of the regulations, even though few really understood what it all […]
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