Why lock horns with customers due to late payment?[GSI] Get Someone In – Bring in professionals to take the strain and separate yourself from those difficult conversations. That way you can keep your customers focused on the great service and products you provide. A good quality commercial credit control / collectionRead more
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Most people who are owed money whether it’s personal or business have said, “If they don’t pay I’ll take them Court.”.
Whilst good quality collection agencies are often faster and cheaper than going through the court system sometimes help from Her Majesty’s Court Service is required to force debtors to pay.
Here are some of the options available (numbers 3 and 5 almost always raise an eyebrow or two!):Read more
Risk Management Information is power. For more than five hundred years the success or failure of businesses has been determined by the ability to acquire knowledgeable and technically skilled people. The veterinary world is no different, the best vets in the world won't on their own makeRead more
DSL is delighted to announce the appointment of Martin Jackson as their new Operations Director Martin brings a wealth of training and customer care experience with him having worked in the Best Practice arena for over 20 years. Martin has been with DSL for 2 years and has already played a majorRead more
Most of us couldn't imagine living in such conditions, however, I found a man who does. During my recent door knocking trip to the Scottish Highlands I spent quite some time looking for a croft in the middle of nowhere. After many wrong turns into muddy tracks and tight turnarounds in derelictRead more
Analyses of recent door knocks can not only be interesting but also beneficial in terms of helping you to understand the right way get the money back that you are owed. We have compiled a report that examines the data from a random selection of 33 visits carried out forRead more
During our recent recruitment campaign we hired an experienced face to face collection officer and he has settled into the door knocking roll extremely well. Results are impressive Most debts selected for personal visits fall into the following categories: • No Contact following Letters, Telephone Calls, Text Messages and Emails. • Refused toRead more
"Recruitment Went Very Well" We recently advertised for experienced collection agents on a well known jobs website, and we were blown away by the quality and professionalism of some of the applicants. Three new members have joined the team, two internal and one field based agent. I wish weRead more