dsl (Debt Solve) was established in 2006 and has offices in Redditch Worcestershire; our service consists of:
- Debt Collection
- Credit Control,
- Door Knocking
- Tracing Absconders
- and process services
Working in partnership with our customers dsl has gained a reputation for being receptive to customers needs and consistently delivering impressive collection performance.
The management team has significant experience in the debt collection industry and their knowledge is passed onto all members of the team on a consistence basis, our progressive approach ensures remarkable collection results and consistent high levels of service at all times.
The team at dsl place high emphasis on customer liaison and actively encourage regular communication to monitor performance, compliance and customer satisfaction.
Why we get the results we do
We put our excellent track record for recovering commercial and personal debt down to our directors taking a personal interest in each and every one of our clients.
We work closely with our clients to provide a service that we are proud of and as a result can boast of being one of the top performers in the industry and have delivered professional Debt Collection Services since it’s formation in 2006. Our Client testimonials can be found here.
We are a progressive organisation, which combines local knowledge, traditional debt collection methods and personal service with a flexible approach. We have built strong relationships with our customers based on reputation and performance.
The company is managed by an experienced team who between them have over 30 years experience in the debt collection industry and our offices are located just a few miles south of Birmingham which makes us ideally situated to serve central England.
7th year of trading
Throughout the last 6 years most companies will have experienced trading difficulties, dsl is no exception. However the business has continued to grow and consistently delivered exceptional customer service and well above average collection results.
The company has blossomed as a result of customers making personal recommendations to friends and colleagues. Many Debt Solve customers have seen a significant improvement in cash flow along with reduced costs, particularly those who outsourced their credit control. Most clients have noticed a marked reduction in the number of cases reaching the debt collection stage along with improved profit margins and increased levels of customer satisfaction.
In brief we are achieving our vision and delivering excellent results for our customers.
A great and quick result from DSL UK. Mike and Stacey kept us informed with regular updates on our case which was resolved super-fast and very painlessly. I would highly recommend their services and will certainly use them again.
Andrew van Oostrum, Managing Director, Total Impact Ltd
I would like to thank the team at Debt Solve for taking the time to understand our business. Superb customer service is a key ingredient in our hotels, leisure and golf clubs. Debt Solve took onboard our ethos and consistently deliver an extremely impressive success rate along with a professional service while carrying out what can be a very difficult job. I have no hesitation in recommending Debt Solve to friends and colleagues, they understand our business and we have an excellent relationship with Linda and the team. I highly recommend Debt Solve as a solid and reliable partner.
Keith Pickard, Golf, Leisure & Spa Director , De Vere Slaley Hall & Oulton Hall
Through recommendations we were referred to “Debt Solve Limited” who I am pleased to advise we have used ever since. (approx 4 years) We have always found “Debt Solve Limited” to be a very professional organisation and knowledgeable about procedures/law when collecting debts and in majority of cases collecting all monies. On any occasion when debts have not be collected, it has been purely a business decision by myself, this being due to the cost implications of recovering the monies which out way the initial debt. It has therefore not always being financially viable. However, “Debt Solve Limited” have always offered to continue with pursuing the debt on our behalf and given advice when needed. We would strongly recommend Debt Solve Limited and there services to assist in any of your debt collection processes.
Mrs Tara Kay , Owner , Kayz Days Childcare
We have had an account set up with Debtsolve for the last couple of years and we have had great results from them. By passing on our client debts to Debtsolve, we have recouped a lot of the money that has been owed to us from parents who have not paid and taken their child out of the nursery, and that on several occasions have resulted in court orders. Linda is very professional in the way that she deals with us and keeps us informed at all times of our cases she is working on, by either email or telephone. I am sure that if you decide on allowing Debtsolve to recover your debts, then you will not be disappointed in the service that you will receive and I am very happy to recommend their services.
Cheryl Crowdy, Manager, Busy Little Bees Nursery
As a firm of Solicitors we use DebtSolve to collect invoice debts for our clients and to serve important Court documents. I have no hesitation whatsoever in referring a debt to Debtsolve to collect. My experience of them is that they are very quick, proactive and thorough. They seem to treat each debt as though it were owed to them. My clients have reported that Debtsolve contact them with requests for more information and to give updates of progress. I referred an old invoice debt to them recently for a client. Debtsolve collected the whole of the amount due within 24 hours of receiving my instruction.
Gwyneth Allsopp , Managing Director , The Law Practice Solicitors
We’ve been using Debt Solve UK Ltd for about 18 months now and have by far found them the most effective collection agents that we have dealt with. They are quick to respond and to keep us up to date with progress, our longer term debts have been greatly reduced by their prompt action and attention.
Gail Pulley, Practice Manager , Vale Veterinary Group Ltd.
"Mike and his team at dsl were an invaluable help recently in collecting a large debt for me which was outstanding for some time. Right from the off, they were very supportive. Having never needed to use a debt collection agency before, I was a little nervous about how it would be done, particularly as the veterinary world is so small. But I was absolutely reassured and need not have worried. Mike and team are efficient and proactive. They kept me abreast of developments at all stages and handled communications with expertise. Above all, they are highly professional. I would recommend their services to anyone that needs this service."
Dr Libby Sheridan, MVB MRCVS, Mojo Consultancy
I am writing to say how pleased I am with the service given to us by Mike, Linda and the team at Debt Solve. I cannot imagine that they could have chosen a more difficult path to earn a living but thank goodness they are there for us. I have read about and trialled many debt collectors including solicitors over many years of being a practice manager in a busy mixed Vet Practice. They have tried with letters etc. but never really achieved much success with our debtors. Debt Solve understand the world of debtors, have good contacts and make good use of tracing agencies. They are persistent and will just keep contacting them until they get the money. They stand no nonsense on the phone and have no fear, even doing regular door to door collections. They have heard every excuse in the book and always hold to their ground. It is a sheer joy when they tell you that they have collected a debt that you have been trying to collect for months! I am always very impressed with them and just hope that they never stop doing what they do so well!
Jo Fairley, Practice Manager, Rowe Veterinary Group
DSL treat my debt like it was their own. I am confident in their ability to chase debtors professionally and persistently. They rarely give up, even on small amounts, and are excellent at persuading debtors to pay. They are consistent and relentless, getting excellent results for our company, even on aged debts I thought we’d never see paid off. They regularly keep me updated and informed on cases and will talk to me to make sure I’m comfortable with arrangements they suggest are put in place with debtors. I highly recommend any business with a debt problem, no matter how small, to use this organised and effective company.
Mandy Williams, Practice Manager, Pets Barn Veterinary Group
DSL Re: Outstanding debt for a funeral Saturday 01 April 2017 I would just like to pass on my thanks to you all for your excellent and efficent service in recovering our debt. We done the funeral in June 2016 and since the funeral the daughter of the deceased has not answered any of our calls, texts and letters regarding the outstanding invoice. I found your company on the internet and I'm glad I gave you a call! - you went to see the daughter on more than one occasion and within a few weeks my invoice is paid - thank you all very much. Yours Sincerely R. Thornalley